Warranty Returns Form

How To Return

1. Contact Customer Services with your account ref, details of the product and a brief description of the fault.
2. Customer Services will email you a Customer Returns Form or Service Order to complete or download above
3. Customer Services create a Returns Order and email acknowledgement with your reference number.
4. Advise Customer Services if you would like a collection. We are pleased to offer every distributor a complimentary DPD Drop2Shop collection service**. If using Drop2Shop, Customer Services will send you a DPD label. Alternatively, you can arrange your own return to us.
5. Safely package the goods, complete the red sections of the form and include with the parcel. If you’re claiming under warranty, please also include your Proof of Sale (POS).
6. Drop your parcel to your local DPD Drop2Shop.
7. We’ll email you once we have confirmed receipt and reviewed the return.
8. We process your return. We aim to get your goods repaired/replaced and despatched back to you within 3-5 working days of receipt of the item***.

Express Warranty Service

To provide distributors with a quick and efficient service, Serenco’s Express Warranty Service is available on all BOXO hand tools, which are covered by a limited lifetime warranty (shown in bold in the above table). There’s no need to return the faulty goods unless specifically requested, and we will send a FOC replacement straight to you. Standard carriage charges apply to Express Warranty orders that are not placed with a normal stock order.

1. Contact Customer Services with the part number(s) of the Express Warranty item
2. Customer Services will generate a separate Express Warranty Order and add replacement FOC
3. Could you not return the faulty parts to us. Please dispose of these responsibly.

Please note this will need to be completed directly through Sales on 01604 790982 or email sales@serenco.co.uk

**Maximum 1 DPD Drop2Shop collection per distributor per week. ***Please ensure all returns contain the correct paperwork, including POS for warranty claims. Delays in processing your return are out of our control if we have received inadequate paperwork.